Shipping Policy

Last updated: September 2026

Thank you for shopping with Restora. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

2. Shipping Destinations

We currently ship to the United Kingdom, United States, and internationally. If your country is not available at checkout, please contact us and we will do our best to assist you.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping — Estimated delivery within 5–10 business days (UK and US)
Express Shipping — Estimated delivery within 2–4 business days (UK and US)
International Free Shipping — Available for eligible international orders. Estimated delivery within 10–21 business days depending on destination.

Delivery times are estimates only and may vary due to carrier delays, customs processing, or other factors outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for qualifying orders — any promotions will be displayed at checkout.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order via our Track Order page or directly on the carrier's website.

6. Customs, Duties, and Taxes

For international orders, your shipment may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. Please check with your local customs office for more information.

7. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.

8. Incorrect Address

Please ensure your shipping address is correct at the time of ordering. Restora is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will attempt to update your order before it is dispatched.